Stores Knowing Customers Using What Retailers Know, So To Serve Customers Better - By Known Presence en-us Wed, 07 Nov 2012 00:01:00 +0500 Wed, 07 Nov 2012 00:01:00 +0500 2880 Stores Knowing Customers 100 100 Developing Good Relationships Is Coming Back In Style The simplest retailer action -- recognizing a returning customer and responding to them -- is at the heart of improving customer service. Tier 1 retailers have been at a disadvantage. Proprietor-present stores are naturally advantaged through force of personality. The very best long-term retailing professionals at chain stores can do as well. For the rest, systems should be helping all Associates perform like the very best. By Stores Knowing Customers, November 1, 2012 Thu, 01 Nov 2012 00:01:00 +0500 Tracking Customers In-Store Is Really A Suite Of Applications Retailers get to choose how much customer tracking is needed to improve store performance. Tracking -- from simply improving foot fall counts, understanding traffic pattern aggregates, through personalizing in-store selling -- has short-term payback and a positive ROI. Choosing whether to implement an application-specific tracking network or one capable of growing with your business practices is much simpler than some make it seem. By Stores Knowing Customers, November 1, 2012 Thu, 01 Nov 2012 00:01:00 +0500 Retail INsider INterview: Stephen Grody Cathy Hotka interviews Stephen Grody for Retail Insider, April 27, 2012 ]]> Fri, 27 Apr 2012 00:01:00 +0500